Enterprise Copilot Deployment Across Two WA Government Agencies

Facilitated the end-to-end delivery of Microsoft Copilot across two Western Australian government agencies — 300+ licenses deployed using a structured 3-phase project approach. The project was measured against a formal business case with defined ROI milestones. 

Delivery Phases

Phase 1: Discovery & Business Case

Phase 2: Pilot & Change Management 

Phase 3: Full Deployment & ROI Review

✓ 300+ licenses live. Business case validated. ROI delivered.

 Project managed the delivery of Western Australia's first government public-facing AI chatbot — a landmark deployment built on Microsoft Azure OpenAI using GPT-5, Microsoft Foundry, and Azure AI Search. The chatbot serves West Australians directly, setting a new benchmark for AI in WA public services.

 Delivery Phases  

Phase 1: Business Case and Project Planning

Phase 2: Design and Implementation using Azure OpenAI, GPT5 and Microsoft Foundry

Phase 3: Test strategy and execution

Phase 4: Public deployment and governance

 ✓ WA's first government public-facing AI chatbot. Live in production since Feb 2025.